Terms & Conditions

1. About BimTikit and these terms

BimTikit is an online ticketing platform at https://bimtikit.com. We sell tickets, and in some cases food or drinks, on behalf of the people and businesses who put on events. In these terms we call them "organisers". "We", "us" and "our" mean BimTikit, operated by Blackwall Interactive Inc, whose business address is Workmans, St. George, Barbados. "You" means the person buying or using a ticket.

When you buy through BimTikit, we take your payment on the organiser's behalf and later pass the organiser their share. We run the website, the checkout, the ticket emails and the door-scanning tools.

We do not run the events. The organiser is responsible for the event itself: the venue, the line-up, the timings, safety, and who is let in. Where these terms say something depends on the organiser, it is the organiser's decision, not ours.

The organiser is the seller of the tickets, food and drinks for their event and is responsible for the event and its discretionary refund policy. BimTikit also handles payment corrections and the required refund cases in section 6.

These terms cover your purchase from BimTikit. An organiser or venue may also have its own rules, and you should follow those too.

The account, acceptable-use and website-content provisions also apply when you use our website or portals. The privacy policy in section 13 covers buyers, ticket recipients, visitors and people using our business portals. Separate organiser, staff or partnership agreements continue to govern those business arrangements. Organisers can read the ticketing and payout agreement base terms; their event-specific agreement requires both authorised parties to accept the same version.

2. Accepting these terms

By completing a purchase on BimTikit, you agree to these terms. If you don't agree, please don't buy.

You must be 18 years of age or older to use our card payment facility. Event admission age limits are separate. An adult may buy tickets for other people, subject to the event's own admission rules.

Accounts and private links. Give accurate contact information and keep it up to date. If you have an account, protect your password and sign-in methods and sign out on shared devices. Keep private order and ticket links secure too. Email support@bimtikit.com promptly if you suspect someone has accessed your account or ticket without permission. We may need to verify your identity before restoring access or changing contact details.

We may update these terms from time to time. The version that applies to your order is the one that was published when you made your purchase, unless the law requires a later version to apply.

3. Buying tickets

Prices. Organisers set their own ticket, food and drink prices. All prices on BimTikit are in Barbados dollars (BBD).

What you pay. Before you pay, checkout shows three things: the cost of your tickets (and any food or drinks), a single "Processing Fees" amount, and the Total. Processing Fees may include BimTikit's platform fee and the card processing charge. For some events the organiser covers part or all of these costs, so the amount varies from event to event, and it may be zero.

The Total. The Total at checkout is the amount you are asked to pay. If something changes the Total before your order is placed, the order is not created at the old amount, and you can review the new Total before going ahead. The payment page confirms the final amount before you complete payment.

Order limits. There is a limit on how many tickets can be bought in a single order.

Holding your tickets. When you go to pay, we normally hold your tickets for 15 minutes, as shown at checkout. A payment that is still being checked may extend the hold. When an unconfirmed order's hold ends, its tickets go back on sale.

Paying. You pay on the secure page of the payment processor chosen for the event, not on BimTikit's own pages. Your card details are entered there, and BimTikit does not collect your full card number or security code. Your order is only confirmed once the processor confirms the payment to us. Coming back to our website after paying does not, by itself, confirm an order. Free tickets don't go through a payment processor.

Late payments. If your payment goes through after the 15-minute hold has ended, we will either issue your tickets or return your payment. If tickets for the event have run out, we may be unable to issue them. In that case no order goes ahead, and the whole amount you were charged, Processing Fees included, is returned to you. Quote your order reference if you contact us about this.

Trying again. Each new order is a separate payment. If you're unsure whether a payment worked, wait for your confirmation email or contact us before trying again, so you aren't charged twice.

Check before you pay. You are responsible for the choices you make at checkout: the event, the ticket type, the number of tickets, any food or drinks, and your contact details. A mistake of this kind on your part is not, on its own, a reason for a refund.

Confirmation. When your order is confirmed, we email your tickets to the address you gave at checkout. If you notice you typed the email address wrongly, contact support@bimtikit.com as soon as you can, with your name and the event, so we can help.

4. Your tickets and entry

How tickets reach you. Your tickets arrive by email from BimTikit <support@bimtikit.com>. The email contains a QR code for each ticket and a link to your order page. Your order page shows what you bought once you confirm your email. For your security it does not show QR codes or ticket codes; open the "Open your tickets" link in your email for those. If the email hasn't arrived, check your spam or junk folder, then contact us or the organiser. BimTikit or the organiser can resend the email.

No account needed. You don't need a BimTikit account to buy tickets. Your order is linked to the email address you gave.

Delivery and location. Tickets and passes are digital admission entitlements for the events described on their event pages. Food and drink pre-orders are collected at the place and time stated by the organiser. We do not ship physical goods or provide an export delivery service. Check the event location, entry requirements and any pickup conditions before you buy; a ticket does not include travel or permission to enter a country.

Keep your tickets private. Treat your ticket email and QR codes like cash. Don't post them online or share screenshots of them.

Entry and weekend passes. A standard event ticket admits one person once to that event. A reusable weekend pass uses the same QR code for one admission to each event included in the package. Scanning it at one included event does not use its admission for another included event. Any later scan for the same event, including a copy, screenshot or forwarded version, is refused. If someone else uses your ticket or pass at an event before you arrive, we cannot admit you again on it for that event.

Ticket codes. Each ticket also has a ticket code, shown in your email and on the screen that link opens. If a QR code won't scan, door staff can type the code in instead.

Group purchases and ticket names. Each person in a couples or group purchase receives an individual QR ticket or weekend pass. Some organisers require a name and email for every person at checkout. Otherwise you can assign tickets then or use "Send to friend" from your confirmation email later. Unassigned tickets show the buyer's name. Enter correct details and have each guest keep their own QR ready.

Sending tickets to friends. The buyer can see which individual ticket has been sent and to whom. The friend receives only that ticket, not access to the full order, receipt or food and drink purchases. Sharing sends a copy of the existing admission; it does not create another admission or cancel screenshots or previously saved copies. The same QR can be used once per included event. Only send a ticket to someone you trust.

Apple and Google Wallet. Where enabled, the private ticket page offers a signed wallet pass. Adding it does not create an extra admission. Entry remains subject to the ticket's current scan, cancellation and refund status; refresh the ticket page to check the latest status. Wallet passes may not update automatically.

Printed tickets. Some organisers also sell printed tickets through outlets they choose. Printed tickets don't carry a name, and whoever holds one can use it. You buy them from the organiser or outlet, not through our website, so questions about paying for or refunding a printed ticket should go to them. A batch of printed tickets that has been lost or stolen may be cancelled, and cancelled tickets will not be accepted.

Food and drink pre-orders. Food and drinks bought together with tickets are on the same order and in the same email. Use the buyer's food and drink QR code at pickup to collect them. An admission shared with a friend cannot collect the buyer's pre-orders. They are handed over once, and the code is refused for them if shown again. Collect them where and when the organiser says, often dockside before boarding. Pre-orders close at the time shown. Items that were available as described but were not collected are not normally refunded after the event. If an item was unavailable, incorrect or not supplied, see section 6.

Refused tickets. Tickets that have been refunded or cancelled, and tickets for a cancelled event, will not scan.

5. Entry conditions

Entry rules are set by the organiser and the venue, not by BimTikit. They may include ID checks, age limits, dress codes, bag or body searches, and other conditions. The organiser and venue keep the right to refuse entry or to remove anyone from the event.

Check the event page and any messages from the organiser before you go. If you are refused entry or removed because you did not meet the organiser's or venue's conditions, you will not normally get a discretionary refund. The required refund cases in section 6 and your rights by law still apply.

6. Refunds

Change of mind. Except for the required refund cases below or an organiser's published refund offer, sales are final. A confirmed order can't be cancelled or refunded because you would rather not go, found the event disappointing, typed the wrong details at checkout, or can no longer make it.

Required refunds and payment corrections. Contact BimTikit at support@bimtikit.comwith your order reference if you have proof of non-delivery, received an incorrect order, were charged an incorrectly processed amount, or paid for an item that was out of stock. BimTikit will review the payment and fulfilment record, refund the purchase price where required, or correct the incorrectly processed amount. These cases are not excluded by an organiser's change-of-mind policy. We do not refuse a complaint, exchange or refund solely because you paid by card.

Other refund requests. An organiser may offer additional refunds under its own published policy. Contact the organiser using the links on the event page. BimTikit processes those discretionary refunds on the organiser's instruction. If you cannot reach the organiser, email support@bimtikit.com and we will help route the request. This does not limit the required refund cases above.

Asking in good time. An organiser who offers refunds may only accept requests up to a certain point before or after the event. Ask the organiser as early as you can. A request that reaches the organiser too late may be turned down. When you write, include your order reference.

Fees on refunds. Processing Fees are normally retained on an organiser's discretionary refund. That does not override a required refund or payment correction: where the full purchase price must be returned, the refund includes the buyer-paid fees in that purchase. The late-payment case in section 3 also returns the payment in full when no order went ahead. Fees absorbed by the organiser were not charged to the buyer and are not an additional amount due back to the buyer.

Ticket refunds and payment corrections. Our ticket refund tool cancels a whole order. An incorrectly processed charge may require a separate payment correction; contact BimTikit rather than placing another order. Once an order is refunded, all of its tickets and any food or drinks not yet collected are cancelled and can no longer be used. Food or drinks that have already been handed over can't be handed back.

How you get your money. Refunds go back to the card or payment method you used, through the payment processor. How long the money takes to reach you depends on the processor and your bank or card issuer, so we can't promise a set time.

7. Cancelled events

If an event is cancelled, its tickets can no longer be used for entry.

Contact the organiser and BimTikit with your order reference. Refunds are reviewed rather than run automatically. The required non-delivery and other refund cases in section 6 still apply; they do not depend solely on the organiser choosing to offer a discretionary refund.

8. Postponed or rescheduled events

A change of date or time doesn't cancel your ticket. It will get you in on the rescheduled date, and you don't need to do anything to keep it.

It's up to you to keep an eye on the event page and on messages from the organiser for updates. If you can't make the new date, you can only get a refund if the organiser chooses to offer one, unless a required refund case applies. Contact the organiser or BimTikit as explained in section 6.

9. Changes to the event

Organisers sometimes change performers, the line-up, start and finish times, or the venue. These changes are the organiser's responsibility. Unless the organiser decides to offer refunds, a change to the event does not normally entitle you to one. This does not exclude the required refund cases in section 6.

10. Resale and transfers

No resale for profit. Tickets are sold for your own use and for the people you're buying for. You must not resell tickets for more than you paid, or offer them for sale on other websites or social media for profit. If we or the organiser find that tickets from an order have been resold this way, we may cancel that order, which stops every ticket on it from scanning. This does not exclude a required refund or payment correction under section 6 or your rights by law.

Sharing and attendee names. You can assign an attendee's name and email at checkout or use "Send to friend" as described in section 4. This sends an existing ticket or pass to that person; it does not create another admission or revoke earlier copies of its QR code. Organiser admission and ID requirements still apply. Check with the organiser if the event restricts who may use a ticket.

Buying elsewhere. Only buy tickets through BimTikit or through outlets the organiser has authorised. We can't honour, replace or refund tickets bought from anyone else. If a ticket from another source has already been used, or has been copied or cancelled, you won't get in on it.

11. Chargebacks and payment disputes

Please email support@bimtikit.com and tell us what went wrong so we can investigate the payment. Contacting us first is optional: it does not prevent or delay you from contacting your card issuer, meeting its dispute deadlines or exercising your rights by law.

If you file a chargeback or dispute that isn't justified, we may challenge it with your bank. We may also cancel the order involved, so none of its tickets will scan, and we may decline future orders placed with the same email address or name.

12. International buyers and bank fees

Prices are charged in Barbados dollars (BBD). If your card is issued outside Barbados, or in another currency, your bank or card network may add currency conversion or foreign transaction fees. These charges are outside BimTikit's control, they are not part of the Total shown at checkout, and we can't refund them.

13. Privacy policy — your information

Who is responsible. Blackwall Interactive Inc, trading as BimTikit, is the data controller for the platform information described here. Contact support@bimtikit.com or write to Workmans, St. George, Barbados about privacy. Organisers are responsible for their own use of attendee information and may have their own privacy notices.

What we collect. At checkout we collect your name, your email address, and your phone number if you choose to give it. We also keep a record of your order: the tickets, food and drinks you bought, the amounts, the payment reference from the processor, and the date and time. Each time a ticket is scanned at the door, the scan is recorded. When you pay by card, the payment processor may share the cardholder's name and billing country, payment confirmation, authorisation code, card brand and last four digits where supplied. Payment-dispute details are restricted to authorised BimTikit staff; they are not shown to promoters. We do not collect or store your full card number or card security code.

When you assign or share a ticket, we also keep the attendee's name and email, the ticket assignment and delivery history so you can identify who received each ticket. Give us another person's details only with their permission. Attendee names and ticket status are available to authorised event staff for admission. If you receive a shared ticket, the buyer supplied your details. We use them for delivery, admission and support, not to subscribe you to unrelated marketing.

Accounts, applications and support. Where you use these features, we keep account identifiers and contact details, free-ticket or giveaway claims, business and event applications, agreements, payout information you provide and correspondence with support. Organiser agreements include the responsible legal party and address, authorised representatives, the exact approved terms and document fingerprint, verified account identities and acceptance timestamps. Copies are available only to the entitled parties and authorised platform staff, and are emailed to verified authorised recipients. Google sign-in shares basic account information such as your name and email. Staff and partner access is limited to the records their role allows them to use.

Why we use it. We use information to fulfil orders and agreements, deliver tickets, check admission, manage event and partner accounts, arrange payouts and answer support requests. The legal bases are performing a contract or taking requested steps before one, complying with legal duties, and legitimate interests in delivering shared tickets, preventing fraud and keeping the service secure, subject to your rights. Where we rely on consent, you may withdraw it without affecting earlier lawful processing. Required checkout fields let us fulfil and deliver your order; without them we cannot complete it. Optional fields are marked in the form.

Security information. Our hosting and security services process IP and network information, request times, account identifiers and technical logs. We also use protected identifiers derived from email or network details to limit abuse. These checks can temporarily refuse repeated or suspicious requests. If you think a check has wrongly blocked you, contact support@bimtikit.com so we can investigate. Anonymous visit counts are separate from these security records.

Who we share it with.

• The organiser of the event can see your name, email address and phone number, and can download them, so they can manage their event and contact you about it. The organiser is responsible for using your details lawfully, including obtaining any separate permission required for unrelated marketing.
• The payment processor for the event. Depending on the processor, we may pass on your name, email address and phone number, or you may enter your details directly on the processor's own page.
• Our email provider, which sends ticket, payment, account and support emails.
• Wallet providers, when you choose to add a pass. Apple or Google receives the information needed for that individual pass, including its holder name, event details and admission code. Their own privacy terms also apply. We do not give them your full order, payment receipt or other guests' tickets for that pass.
• Our hosting provider, Google Cloud (Firebase). Your information may be stored and processed outside Barbados, including in the United States.
• Authorised door staff, who see the name on a ticket when it is checked. Limited event, ticket and scan records can also be held on authorised scanner devices for offline admission and later synchronisation.
• Banks, professional advisers or authorities, where disclosure is necessary and lawful to handle a dispute, prevent fraud, protect people or comply with a legal obligation or valid legal request.

Providers receive information needed for their service. Contact us for information about the providers, overseas processing locations and applicable transfer arrangements or safeguards.

What we don't do. We don't sell your information. BimTikit's own pages don't use advertising or third-party analytics tracking. BimTikit counts visits to its pages anonymously (which page, where the visit came from, and the kind of device), to understand which events people are interested in; this uses no cookies and stores nothing that identifies you in the visit counts. A flag in your browser's tab storage prevents repeated pages from counting as new visits. The counter respects Global Privacy Control and Do Not Track settings. Pages that sign you in, take payment, show your order or run the door scanner use Google reCAPTCHA to tell real visitors from automated ones; Google's Privacy Policy and Terms of Service apply to it.

Content from other services. Some event pages include videos or maps from other providers, such as YouTube, Vimeo or OpenStreetMap. When one of these loads, that provider may receive your IP address or set its own cookies, under its own privacy policy rather than ours.

Stored in your browser. To make checkout easier, the site saves some details in your own browser: your basket, the name, email and phone you entered, and any events you've saved. Sign-in services also use browser storage, and private ticket access keys may be kept for the tab session. You can remove these by clearing your browser's site data. Blocking or clearing storage can sign you out, clear your basket or require you to reopen a private ticket link from your email. Use care on shared devices.

Messages and marketing. Receipts, ticket delivery, event changes, account security and support messages relate to the service you requested. An authorised organiser or BimTikit may send an apology and a link to retry a verified failed purchase. Buying or receiving a shared ticket does not enrol you in unrelated BimTikit advertising. You can object to direct marketing at any time by contacting support@bimtikit.com; any optional marketing offered will explain how to opt out. Essential order and security messages are separate.

How long we keep it. We retain electronic transaction receipts for at least 18 months from the card transaction date to handle cardholder queries. We keep order records for as long as we need them to run events, deal with refunds and disputes, pay organisers, and meet our legal and accounting duties. Account, application, support and security records have different retention needs: we consider whether the account or request is active, event and payment obligations, dispute periods and security needs. Accepted agreements and their evidence remain available for contractual, accounting and dispute purposes even after an event ends or an account representative changes. We then delete or minimise data when it is no longer needed. Ask us about retention for a particular record.

Keeping information safe. We use access controls, protected private links and restricted staff permissions to protect records. No website, email or device can be guaranteed completely secure. Report suspected exposure to support@bimtikit.com; do not send card numbers, security codes or passwords when asking for help.

Children. Our card payment facility is for adults aged 18 or over. A parent or guardian must authorise providing an under-18's personal information for a ticket or other service. Contact us if a child's details were provided without that authority so we can review and remove them where appropriate. Event age rules still apply.

Your choices. Subject to applicable law, you can request access, correction, deletion, restriction, portability or object to processing. Email support@bimtikit.com. We may verify your identity. We normally respond within one month; if a lawful extension is needed we explain it within that month. Some payment and dispute records must be retained. You may complain to the Barbados Data Protection Commissioner.

Privacy updates. The date at the top identifies this policy version. We will publish changes here and give an additional notice where required for a material change or a new use of your information. A policy update does not itself supply consent for unrelated processing.

14. Acceptable use

When you use BimTikit, you agree not to:

• use bots, scripts or other automated tools to buy tickets, or buy tickets in bulk in order to resell them;
• make purchases with a payment card or account you aren't authorised to use, or otherwise act fraudulently;
• forge, alter or tamper with tickets, QR codes, ticket codes or food and drink vouchers, or present copies as extra admissions;
• impersonate someone, harvest attendee details, misuse access to another event or account, or use ticket-sharing or portal data for unsolicited marketing;
• upload unlawful or infringing content, malware, or material you lack permission to use;
• interfere with, disrupt, or try to get unauthorised access to the website, the checkout or the scanning tools.

If we reasonably believe you have broken these rules, we may cancel the orders involved subject to the required refund cases in section 6and your rights by law, and we may decline future orders placed with the same email address or name.

We may restrict an account or unsafe activity while investigating a suspected breach. A restriction does not by itself cancel an otherwise valid paid entitlement or remove a required refund or your right to contact support. Authorised ticket sharing under section 4 is permitted.

15. Liability

BimTikit is not the organiser and does not run the events listed on our site. We are not responsible for the event itself, including its quality, content, safety, timings, or whether it goes ahead. Complaints about the event should go to the organiser. BimTikit handles the payment corrections and required refund cases in section 6; other refunds follow the organiser's policy. Nothing in this section removes those required refund obligations.

To the extent the law allows, our total liability to you in connection with an order is limited to what you paid on that order for tickets, food and drinks. This limit does not reduce any required refund of the full purchase price, including applicable buyer-paid fees, under section 6.

We are not responsible for delays or failures caused by things outside our reasonable control. These include problems with payment processors, banks, email or internet services, or events the organiser has not told us about.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, or takes away any rights you have by law as a consumer.

16. Changes to these terms

We may change these terms, for example to reflect changes to our service or to the law. When we do, we'll publish the new version on our website with a new "Last updated" date. Your order is governed by the version in force when you bought, unless the law requires otherwise.

17. Governing law

These terms are governed by the laws of Barbados. Any dispute about them, or about a purchase made through BimTikit, will be dealt with by the courts of Barbados, subject to any mandatory rights to seek another remedy or complain to a regulator.

If a provision cannot be enforced, the remaining provisions continue to apply so far as the law allows. Choosing not to enforce a provision once does not waive it for the future. Neither statement reduces your consumer rights.

18. Contact

For questions about an order, a payment, your information or these terms, contact us (see section 6 for refund requests):

• Email: support@bimtikit.com
• Website: https://bimtikit.com
• Legal operator: Blackwall Interactive Inc
• Business address: Workmans, St. George, Barbados
• Transaction currency: Barbados dollars (BBD)

Please include your order reference when you write about an order. It helps us find your order quickly.

19. Payment security

Enter your card number, expiry date and card security code only on the payment processor's hosted payment page. BimTikit does not ask you to send card details by email, messaging apps or a support form. Never send a photograph of your card.

Our public website and the processor's hosted payment page use HTTPS, which encrypts information in transit using TLS. Check that the address begins with https:// before entering personal or payment information. Full card details are transmitted to the payment processor on its hosted page, rather than collected or stored by BimTikit.

The processor handles card authorisation. We use its confirmed payment result to issue tickets and retain limited transaction references for receipts, refunds and disputes. Returning to BimTikit from the payment page does not by itself prove a payment succeeded.

If you suspect an unauthorised payment, contact your card issuer and email support@bimtikit.com with your BimTikit order reference. Do not include your full card number or security code.

20. Website content and availability

BimTikit's original website content, design, software and branding belong to Blackwall Interactive Inc or our licensors. Event artwork and other third-party material belong to their owners. You may use the site for its intended purposes, including legitimate event promotion and the ticket-sharing features, but may not copy or commercially exploit protected material without permission or a legal right.

If you supply event descriptions, photographs or other content, you must have permission to use them and to let us host, display and promote the listing through BimTikit. You keep ownership; that permission is limited to operating and promoting the service and any retention required by law or an applicable agreement. Report suspected infringement to support@bimtikit.com with the material's location, the work concerned and your contact details.

Payment pages, external links, social-sharing services and Wallet providers have their own terms and privacy notices. A link does not imply endorsement. Review the relevant notice when using another service; BimTikit's payment and refund duties still apply.

We may correct listing errors, maintain the site or interrupt an unsafe feature. We do not guarantee uninterrupted availability. A correction does not authorise an extra charge on a paid order without your agreement. If we cannot fulfil what was purchased, the required refund and payment-correction protections in section 6 apply.